A single inch results in an $850 shipping penalty from UPS

A single inch results in an $850 shipping penalty for UPS customer.

UPS informed Irum Haque that the length of the box she shipped wasn’t 48 inches, as she had measured; it was 49. How much more for one extra inch? $850.

This is why you do not create shipping labels online, you visit a local shipping store or contact Bluegrass Express Courier & Logistics, Bluegrass Medical Courier & Logics, or Bluegrass Legal Courier & Logistics. Irum Haque carefully packed, sealed, and measured a box containing a painting she needed to ship back to an artist in the State of California. She did everything online, without assistance from trained professionals — including paying $246 on her husband’s credit card. About two weeks later, Haque received a terse e-mail from UPS. UPS informed her that the length of the box wasn’t 48 inches, as she had measured; it was 49.

As a result, UPS told Haque it had recalculated its #charges and determined she owed an additional amount. How much more for one extra inch? #850.00! And it was non-negotiable. In fact, UPS had already delivered the package and rung up the additional charge.

“It will appear on your next credit card statement,” UPS wrote. “Thank you for your business.”

Haque was stunned.

“How could they charge me four-times as much without so much as asking me about it?” she asked.

The painting is the cherished work of a talented artist. But a shipping cost of $1,096 is not something Haque would have agreed to at the outset. The painting had been loaned to Haque for a special showing of paintings by Muslim-American artists. Haque, a longtime educator, is co-founder of “More than My Religion,” a local initiative that uses art to foster better understanding across religious divides by bringing diverse audiences to exhibitions.

Credit: This story originally appeared in the Boston Globe. Click here to read the entire story.

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